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Technical Support · Vancouver Island, BC
IT Technician
You are the first point of contact for ALPHA IT's managed clients. You solve problems quickly, communicate clearly, and treat every client interaction as a reflection of the whole team. This isn't a help desk where tickets disappear into a queue — it's a relationship-driven support model where you own the outcome.
The role
Responsibilities
- →Respond to client support requests within the 15-minute SLA via phone, Teams, and remote desktop
- →Diagnose and resolve hardware, software, network, and Microsoft 365 issues
- →Complete scheduled maintenance tasks: patching, updates, monitoring reviews
- →Document issues, resolutions, and environment changes in the ticketing system
- →Conduct on-site support visits at client locations across Vancouver Island
- →Assist with onboarding new clients: device setup, account provisioning, documentation
- →Escalate complex issues to senior engineers with complete context
What we need
Requirements
- 2+ years of IT support experience in an MSP, corporate IT, or helpdesk environment
- Solid working knowledge of Windows 10/11, Microsoft 365, and Active Directory
- Experience with remote support tools and ticketing systems
- Valid BC driver's license and reliable vehicle for on-site visits
- Strong verbal and written communication skills
- Ability to work independently and manage multiple priorities
Nice to have
- CompTIA A+, Network+, or Microsoft certifications
- Experience with RMM tools (ConnectWise, NinjaRMM, or similar)
- Familiarity with cybersecurity fundamentals: MFA, endpoint protection, email security
Role details
Compensation
$60,000–$65,000/yr
Employment type
Full-time, Permanent
Location
Courtenay, BC (in-person)
Experience
2+ years MSP
Ready to apply?
Join the ALPHA IT team.
Send your resume and a brief note about why this role interests you.
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