About ALPHA IT

Managed IT for Vancouver Island Organizations

ALPHA IT is a Vancouver Island managed IT services provider helping organizations manage, secure and improve their technology environments.

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The ALPHA IT team outside the Courtenay office
Leo from the ALPHA IT team

Vancouver Island

Courtenay Nanaimo

How We Work

We plan IT with our clients, not only support it.

With offices in Courtenay and Nanaimo, ALPHA IT supports organizations across Vancouver Island, including construction and trades businesses, local governments, First Nations and nonprofits.

ALPHA IT combines ongoing IT support with strategic planning so clients can deal with today’s issues while making better decisions about what comes next.

That can mean reviewing cybersecurity risks, planning infrastructure changes, getting more from Microsoft 365, budgeting for technology, or deciding whether automation or AI belongs in a particular workflow.

Our team supports clients remotely and onsite across Vancouver Island. Over time, we get to know the environment, the people using it and the priorities behind the technology.

Recommendations are based on how the organization actually operates.

By the Numbers

ALPHA IT by the Numbers

400+Organizations supported
96%Client retention rate
65%Issues resolved on first contact
3×Canada’s fastest growing

Our People

ALPHA IT Leadership & Ownership

ALPHA IT is owned and led by Dj Levy, Ariel Cidro and Juliano Santos. Together, they oversee business strategy, technical direction and service delivery.

Dj Levy, President, Founder and Owner of ALPHA IT

Business strategy

Dj Levy

President, Founder & Owner

Dj started working in his family’s business at 17, giving him an early understanding of the challenges business owners face every day. He knows technology decisions are rarely just about technology. They’re about people, budgets, risk, productivity and growth.

Today, Dj works closely with owners and leadership teams on technology strategy, Microsoft 365, cybersecurity and AI. He helps organizations decide what to prioritize, where technology investment makes sense and what should come next.

Ariel Cidro, Director of Technology and Owner of ALPHA IT

Technical direction

Ariel Cidro

Director of Technology & Owner

Ariel leads ALPHA IT’s technical direction, shaping the architecture, standards and automation behind the solutions we deliver. His background spans systems engineering in manufacturing, engineering and oil and gas, giving him deep experience with complex technology environments.

He focuses on how systems are designed, improved and scaled across ALPHA IT, working closely on solution design, automation and process improvement. His systems-level approach helps turn business requirements into technology that is easier to manage, support and evolve.

Juliano Santos, Service Delivery Manager and Owner of ALPHA IT

Service delivery

Juliano Santos

Service Delivery Manager & Owner

Juliano leads service delivery across ALPHA IT, overseeing support operations, client onboarding, team coordination and service quality.

With more than 20 years of experience in IT and managed services, he helps keep service delivery organized, responsive and consistent while making sure clients stay informed and know what to expect.

Client Proof

Why Organizations Choose ALPHA IT

ConstructionLacasse Construction logo

Lacasse Construction

The ALPHA IT team is knowledgeable, responsive, and easy to work with. Most recently, they helped us get everything set up at our new office, and the transition was smooth from start to finish.

Vicki Ratcliffe, Owner, Administrative Officer
Local GovernmentTown of Comox logo

Town of Comox

Our onsite ALPHA technician, Martin, is the kind of support we didn’t know we were missing. He solves problems before they escalate, explains technical issues in plain language, and genuinely cares about our operations.

Lia Pesklevits, HR Coordinator
First NationsMowachaht/Muchalaht First Nation logo

Mowachaht/Muchalaht First Nation

Finding an IT partner that truly understands the needs of a First Nations community isn’t easy — ALPHA IT does. Their team communicates clearly, without jargon, and their cybersecurity expertise gives us confidence.

Jean-Paul Khayat, HR Manager

5.0 on Google

60+ reviews across our Courtenay and Nanaimo offices

Courtenay Google Reviews → Nanaimo Google Reviews →
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What We Do

IT planning, support and security under one team

Strategic IT Planning

Ongoing virtual CIO (vCIO) guidance, budgeting and technology planning to help leaders make informed IT decisions.

Managed IT Services

Proactive monitoring, maintenance and responsive support for the technology your team depends on each day.

Cybersecurity

Security controls, monitoring and risk reduction designed around your environment and the information you need to protect.

Microsoft 365 & Cloud

Microsoft 365 management, identity, collaboration and cloud services that are properly configured and supported.

AI & Automation

Microsoft Copilot, AI agents and workflow automation that help teams make better use of the Microsoft tools they already have.

Explore All Services →

ALPHA IT’s Story

  1. 2016

    Built on Accountability

    ALPHA IT was founded on a simple belief: organizations need a technology partner they can rely on, not a vendor they have to manage.

    Clear expectations, transparent pricing and accountability shaped how we worked with clients from the beginning.

  2. 2020–2022

    Managed IT Becomes Core

    As remote work, cloud services and cybersecurity became more important to clients, Managed IT became a larger part of the business.

    Our Microsoft 365, cybersecurity and ongoing support capabilities grew, while acquisitions expanded our reach and technical expertise across Vancouver Island.

  3. 2025

    AI & Automation

    As clients began asking where AI could realistically help, ALPHA IT expanded its Microsoft capabilities to include Copilot, AI agents and workflow automation.

    The work starts with the business problem and the Microsoft environment around it.

  4. TODAY

    One IT Partner. One Point of Accountability.

    Today, ALPHA IT supports client environments across infrastructure, cloud, cybersecurity, Microsoft 365, AI and day-to-day IT.

    Clients know who is responsible, who to call and who is helping plan their IT.

Our Values

The Values Behind the Work

Candor

We say what we think and explain why. If something is a risk, a poor fit or not worth the investment, clients should hear that from us.

Care

There are people behind every ticket, system and technology decision. We take that seriously and follow through on the things clients trust us to handle.

Expertise

Clients should be able to rely on the advice they receive. We bring experience and technical depth to the work and explain our recommendations in plain language.

Growth

Technology changes quickly. We keep learning so the advice and support we provide do not stand still.

Passion

We care about the quality of the work and about the relationships we build with the organizations we support.

Agility

Priorities change and unexpected things happen. We adjust when needed without losing sight of security, standards or the bigger plan.

Part of ALPHA

More ways ALPHA can help

ALPHA IT is part of the broader ALPHA family, alongside ALPHA OS and ALPHA V3.

Each division has its own team, services and website, with a clear focus on the work it does best.

ALPHA IT

Managed IT, cybersecurity, Microsoft 365 and practical AI

Technology support and IT strategy for organizations across Vancouver Island.

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ALPHA OS

Software for construction and trades

Purpose-built software and custom applications designed around the workflows construction and trades businesses actually use.

Explore ALPHA OS →
ALPHA V3

Web strategy, design and development

Websites built to help organizations communicate clearly, reach the right audience and support business growth.

Explore ALPHA V3 →

Let’s Talk

Let’s talk about your IT.

If you’re reviewing your current IT support, planning a change or weighing a bigger IT decision, we’d be glad to talk it through.

Book a 15-minute IT Check-Up

Prefer to call? (778) 441-2535